You may withdraw from or reschedule your computer-based testing appointment using the Prometric scheduling tool. You must make changes prior to published deadlines. Please contact the NBCE at 800-964-6223 or support@nbce.org to discuss withdrawal options. After published deadlines, you may not make any changes to your appointment and the NBCE will issue no refunds.

In the event of an Administrative Irregularity, the NBCE reserves the right to cancel, suspend, and/or interrupt examination administrations, withhold the reporting of scores, and/or to require the re-administration of an examination.

Administrative Irregularities include, without limit: weather events, natural disasters (e.g., hurricanes, floods, snowstorms, mudslides, tornados, earthquakes, fires), power failures, Internet outages, network outages, health, safety, or welfare concerns or emergencies, civil unrest, technology malfunctions, heating, ventilation or air conditioning problems, general test site facility problems, or any other event beyond the control of the NBCE or Prometric which, in the sole discretion of the NBCE, could substantially interfere with examination administration or affect the validity of examination scores.

Read the entire examination irregularity policy here.